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FAQ
Privacy Policy
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Frequently Asked Questions
 
Quality Guarantee
Order and payment options
Delivery information
Returns and exchanges
Gift Vouchers
Personalised Gifts
Order Confirmation
Privacy
Social Responsibilities
Unavailable Item
Out Of Stock Purchase
Care Instructions
 

 
Quality Guarantee 
Bots-in-Tots is committed to producing quality garments for kids that 'play hard'. If for any reason a faulty garment slips through our Quality Control System, please return it to us, no questions asked. Your satisfaction is very important to us.
 


How should I place my order?
We have three easy ways to order:
* phone:  phone through to our friendly customer service team on 0427030311 or 07 41535303 7am - 9pm, 7 days a week. If you   know your customer number, please have this ready when phoning through.
* email:  just email your order through to us including number of items ordered and payment method and we will contact you. 
* mail order: Complete the order form and post together with your cheque or money order.
 


Delivery charges:
We will endeavour to have your order delivered 14 working days from receipt of payment.

Order Standard PostExpress Post
Queensland$7.50 $11.80 
Interstate $9.20 $13.40
 


Returns and exchanges
Returns and exchanges of current season online purchases can be made via mail within 28 days.
RETURN VIA MAIL Just complete our Returns/Order Form (enclosed in every order we send).

Returns Address:
Bots-in-Tots
14 Chippendall Crt
Avenell Heights
Bundaberg Qld 4670
 

 
Gift Vouchers
Let someone special choose just the right gift with a Bots-in-Tots gift voucher. Available in any denomination you choose.
Feel free to send us an email or call us to order your Gift Voucher.
They are not redeemable for cash and are valid for 12 months.
 

 
If I am sending a birthday present can it be wrapped and the price tag removed? 
Absolutely! Just ask our customer representatives or place the information on an order form and we would be happy to organise this for you. 
 


Order Confirmation
After submitting your order you will receive an email containing an order number, an estimated delivery date, order details, and contact details. Should it be necessary a customer care operator will contact you, for instance if an item you selected were unavailable.
 


Privacy
When you register or place an order, with Bots-in-Tots you will be asked to submit personal details including name, mailing address, and phone number. With your permission we also collect your email address to keep you up-to-date with offers and promotions, and in confirming an order. We will not share this information with any third party. You will be sent an e-mail following registration, please keep this safe. Should you encounter any difficulties with this, simply call us.
 


What are our commitments?
At Bots-in-Tots, social responsibility isn’t just a catchphrase or a feel-good initiative. We take our responsibility to the community seriously, whether it is our local community in our base town, or the communities in which our customers live.
We aim to treat our employees with respect, dignity and fairness and we want our suppliers and partners to do the same.
 


What do I do if the item I wish to purchase is showing as being unavailable?
If the desired colour/size combination of the style you wish to purchase is not mentioned, then we have sold out. However, feel free to speak to our customer service representatives to ask what we can do for you.  You are welcome to phone our customer care department if you wish to place an item on back order.
 


What happens if an item I purchased ends up being unavailable?
It is possible that an item you purchase on this site is no longer available, unfortunately this means that the fabric we used is no longer in production and . We are truly sorry if any items you wish to purchase are no longer available. One of our Customer Care operators will contact you immediately. Any sold out items will have SOLD OUT beside them on your invoice.
 


Care Instructions 
Remember to wash dark colours separately! Hang out immediately, out of direct sunlight. (Do not leave coloured garments together when wet.)


 

 

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